Privacy Policy
PRIVACY STATEMENT
Your privacy and security are important to us. Please read this Privacy Policy carefully and get in touch with us if you have any queries or concerns.
You can reach us by emailing info@harrisclinic.co.uk or by mail at The Harris Clinic, The Crouch Hall Road Surgery, 48 Crouch Hall Road, Crouch End, London N8 8HJ.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and clinic users, and is broken down into the following sections:
Section 1 – What information do we collect?
Section 2 – What do we do with your information?
Section 3 – Consent
section 4 – Disclosure
section 5 – Shopify
section 6 – Third-party services
section 7 – Security
section 8 – Your rights in relation to your data
section 9 – Cookies
section 10 – Age of consent
section 11 – Changes to this privacy policy
section 12 – Questions and contact information
SECTION 1 – WHAT INFORMATION DO WE COLLECT?
Online store
On opening an account and purchasing a product from our website, we will keep your name, user name, postal address and email address for the purposes of delivery and purchase confirmations. If you check out as a guest, we will not keep these details on file.
At checkout, you will be asked if you want to sign up to our newsletter for beauty news and offers. You will not be signed up unless you opt in.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Clinic
Patients at our clinic have their contact details stored on Consentz, which is a GDPR compliant, high security patient database system. All new patients who book at the clinic will be sent an email asking if they want to sign up for news and offers, or will be asked to fill in and sign a form with an opt in box for marketing communications.
SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?
We may use your information for a number of reasons including account set up and administration, checkout and delivery services, delivering marketing and events communication (for example our newsletter), carrying out polls or surveys, and for legal purposes such as the prevention of fraud.
If you consent to receive marketing information from us you can change your mind at any time by going into your account settings and unticking the box titled Keep me up to date on news and exclusive offers.
You can also send us an email at info@harrisclinic.co.uk
SECTION 3 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@harrisclinic.co.uk or mailing us at:
The Harris Clinic, The Crouch Hall Road Surgery, 48 Crouch Hall Road, Crouch End, London N8 8HJ
SECTION 4 - DISCLOSURE
We treat your personal information confidentially but we may disclose it if we are required by law to do so or if you violate our Terms of Service.
SECTION 5 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Shopify performs annual audits to ensure their handling of your credit card information aligns with industry guidelines. They are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and the Shopify platform is audited annually by a third-party qualified security assessor.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
All third parties conform to new GDPR data protection regulations. However for third party providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 7 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We do our utmost to protect your data against accidental loss, to prevent unauthorised access, use, destruction or disclosure, to restrict access to personal information and to train staff and contractors on data security.
We keep your data for as long as is reasonably necessary, or until you notify us that you would like us to delete it. You can do this by managing your account preferences on our website, or emailing info@harrisclinic.co.uk.
We securely dispose of data held on after you no longer need it via the standard purge procedures of Consentz or Shopify. Any paper records we keep are shredded.
SECTION 8 – YOUR RIGHTS IN RELATION TO YOUR DATA
At any time you can request access to your personal information and you can request correction and/or deletion of your personal information.
SECTION 9 - COOKIES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
They can be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held. Expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token. Persistent for 2 weeks. Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.
Cookies used by our service providers:
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
SECTION 10 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 11 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 12 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@harrisclinic.co.uk or by mail at The Harris Clinic, The Crouch Hall Road Surgery, 48 Crouch Hall Road, Crouch End, London N8 8HJ.
If you wish to complain about how your data has been handled, please get in touch with the Information Commissioner’s Office via – ico.org.uk/make-a-complaint/